LEGAL REFERENCE

Our Legal Framework

petir62 operates with clear policies designed to protect your account, your payments and your gameplay. We've built our legal structure around Indonesia's payment landscape and regional compliance standards...

Account ProtectionPayment SecurityData PrivacyFair PlayDispute Resolution
View Game Library Read FAQ
petir62 Our Legal Framework

Policy & Jurisdiction

petir62 operates in supported regions where local law permits. Our platform is built to comply with payment regulations across Indonesia, including QRIS, DANA, OVO and GoPay frameworks. We maintain clear records of all transactions and account activity. Your funds are held separately from operational accounts. Disputes are resolved through our support team first, with escalation paths available. We do not store sensitive

payment data on our servers; all card and wallet details are processed through certified payment gateways.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Policy Support Channels

Team online

Email Support

Reach our legal and compliance team at [email protected] for policy questions, account disputes or payment concerns. We respond within 24 hours.

Live Chat

Open the chat widget in your account dashboard to speak with a policy advisor. Available during business hours for urgent clarifications.

Account Settings

Review your privacy preferences, payment history and data retention settings directly in your account. Update your contact details anytime.

REVIEW SIGNALS

Policy Transparency

Audit Trail

Every transaction, login and account change is logged and available to you. Download your full activity history from your account dashboard anytime.

Payment Verification

All QRIS, DANA, OVO and GoPay transactions are verified through certified gateways. Receipts are stored in your account for 36 months.

Data Encryption

Your account credentials and personal details are encrypted end-to-end. We use TLS 1.3 for all data in transit and AES-256 for storage.

Third-Party Review

Our payment and data handling practices are reviewed annually by independent compliance auditors. Reports are available upon request.

Dispute Mediation

Unresolved payment disputes can be escalated to a neutral third-party mediator at no cost to you. We commit to a resolution within 14 days.

Policy Updates

We notify you of any material policy changes 30 days in advance via email. You can review the full change log in your account settings.

Consistency Across Our Policies

Account Terms
Same account protections apply across all our pages. Your login, password and two-factor settings are governed by one unified policy.
Payment Policy
QRIS, DANA, OVO and GoPay are treated identically. No payment method receives preferential dispute handling or slower processing.
Data Retention
All user data follows the same retention schedule regardless of account status. Inactive accounts are archived after 24 months of no login.
Dispute Timelines
Every dispute—payment, account access, gameplay—follows the same 14-day resolution window and escalation path.
Privacy Scope
Your privacy rights are identical whether you access petir62 on mobile, desktop or tablet. No platform receives different data handling.
Compliance Standards
We apply the same compliance checks to all accounts and all regions where we operate. No account type bypasses our verification process.
Policy Language
All policies are available in English and Indonesian. Both versions carry equal legal weight. Disputes are resolved using the language you chose at signup.
QUICK SIGNAL

What Defines Our Legal Approach

Transparent Fees Every charge is itemized in your transaction history. No hidden...
Account Ownership Your account and all funds within it belong entirely to...
Withdrawal Rights You can withdraw your balance anytime to QRIS, DANA, OVO...
Dispute Documentation Every dispute is documented with timestamps, screenshots and payment receipts...
Refund Eligibility Refunds are issued for unauthorized transactions, system errors or payment...
Legal Recourse If you believe we've violated our policies, you can escalate...

Legal Questions Answered

We retain your account data for as long as your account is active. After you close your account, we keep records for 36 months to comply with payment regulations. You can request deletion of non-essential data anytime via support.

Contact us within 30 days of the transaction. We'll investigate and respond within 14 days. If we can't resolve it, we'll escalate to your payment provider (QRIS, DANA, OVO or GoPay) and a neutral mediator.

No. All payment details are processed through certified third-party gateways. We never store your full card numbers, wallet credentials or bank account details. Only transaction IDs and amounts are logged in your account.

We can only freeze an account if we detect fraud, a legal order, or a violation of our terms. You'll receive an email explaining the reason and your right to appeal within 48 hours.

You can close your account anytime from your settings. Any remaining balance will be transferred to your registered payment method within 2 hours. Your data will be archived per our retention schedule.

If your bank or payment provider initiates a chargeback, we'll investigate and provide evidence to your bank. If the chargeback is upheld, your account balance is adjusted accordingly. Repeated chargebacks may result in account closure.

Yes. All gameplay records—bets, results, timestamps—are encrypted and stored separately from payment data. You can download your full gameplay history anytime from your account dashboard for your records.